THE MS PARKING

Our policy

Cancellations & Refunds

48+ hours before check-in Full refund minus the 5% cancellation processing fee

Under 48 hours before check-in 50% refund of the total booking amount

Cancellations made at least 48 hours prior to check-in: eligible for a full refund minus the 5% cancellation processing fee. The remaining balance will be transferred to the booking credit card within a maximum of 21 days.
Cancellations made under 48 hours prior to check-in: eligible for a 50% (fifty percent) refund of the total booking amount. The remaining balance will be transferred to the booking credit card within a maximum of 21 days.
Amendments: changes to your booking dates are free of charge but subject to availability. To request a change, call or email our team.
Leaving early: if you leave early after check-in, no refund can be made.
Force majeure: in force majeure, an alternate booking date will be offered.
Special events & holidays: special events, parties, and public and national holidays are non-refundable.

This policy is part of our Terms & Conditions.

Read full Terms & Conditions

Step by step

Open Find Reservations

Go to Find Reservations.
Search for your booking

Enter the email address or the phone number you used when booking, then press Search. Only upcoming reservations are listed.
Cancel your reservation

Find your confirmed reservation in the results and press Cancel.
See your confirmation

You'll see a Parking Order Canceled confirmation with your reference number. Keep it for your records.